In what seemed like a whirlwind, Emma was rushed from Taree Hospital to John Hunter Hospital, where her twins, Billy May and Ivy were born at 27 weeks. With the long road of neonatal care ahead, Emma and her precious girls discovered a community of kindness at Ronald McDonald House.

The family called the House their home for 82 days. From the moment Emma walked through our doors, she felt an overwhelming sense of positivity and belonging. Emma knew she had found a safe haven for her, dad Brett and their 3 older children.

“I had a lot of people that were telling me about Ronald McDonald House and how wonderful it is. And when I walked in it was overwhelming to know we had such a wonderful place to stay where everyone was welcoming. It’s a place that’s helped us stay connected as a family.” 

The kindness of strangers became a lifeline for Emma and her family. From groups cooking hearty meals to volunteers lending a helping hand, RMHC’s community rallied around them. “To have groups come and cook for us and things like that when you have been at the hospital for hours on end, the last thing you want to do is come and cook,” Emma acknowledged with gratitude. 

Emma also found solace in our Family Room within the NICU. It was a sanctuary within a sanctuary – a space of tranquillity within the bustling hospital. During their time of need, Emma and her family found strength in the spirit of community and hope in their darkest hours. A home where they least expected it and a community that became their unwavering support system. And for that, they are forever grateful.